Shipping policy

Shipping Policy
Last updated: October 2026

Thank you for shopping with ByeFuzz. We’re committed to getting your order to you as smoothly and reliably as possible.

Free Tracked Shipping

We offer free standard tracked shipping on all ByeFuzz orders to the countries we currently serve, including single rollers and bundle purchases. No minimum order value is required.

Available shipping destinations are shown at checkout.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed. Business days exclude weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number or tracking link.

Estimated Delivery Times

Estimated delivery times vary depending on your destination. Most orders are expected to arrive within 7–15 business days after dispatch.

Please allow an additional 1–3 business days for order processing before the delivery period begins.

Delivery estimates are not guaranteed. Delays may occasionally occur due to customs processing, carrier disruptions, public holidays, severe weather or other circumstances outside our control.

Tracking Your Order

Every order includes tracking. Your tracking details will be sent by email once your order has been dispatched.

Please allow a few business days for tracking information to begin updating after receiving your shipping confirmation.

If you have not received your tracking details or need help tracking your order, contact us at byefuzz.support@gmail.com with your order number.

International Orders

ByeFuzz currently ships to selected international destinations.

International orders may be subject to customs inspections or local import requirements. Any applicable duties, taxes or import charges that are not collected at checkout are the customer’s responsibility. These charges are separate from our free shipping offer.

Customs processing may affect delivery times.

Incorrect Shipping Addresses

Please make sure your shipping information is correct before completing your order.

If you notice an error, contact us at byefuzz.support@gmail.com as soon as possible with your order number and the correct address. We will do our best to update it before dispatch, but changes may not be possible once your order has shipped.

If a parcel is returned because of an incorrect or incomplete address, we will contact you to discuss the next steps and any applicable reshipping costs before proceeding.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, contact us at byefuzz.support@gmail.com with your order number. We will check the tracking information and work with the carrier to investigate.

If tracking shows your parcel as delivered but you cannot locate it, please check around your property, with household members or neighbours, and any safe delivery locations. If you still cannot find it, contact us for assistance.

If a shipment is confirmed lost, we will arrange an appropriate replacement or refund. Your rights under applicable consumer law remain unaffected.

Damaged Packages

If your order arrives damaged or contains an incorrect item, contact us as soon as possible with your order number and a description of the issue. Photos of the item and packaging can help us assess the problem.

We will assist with a replacement, refund or other appropriate remedy in accordance with applicable consumer law.

Multiple-Item Orders

If you order more than one roller or purchase a bundle, your products may occasionally arrive in separate packages depending on fulfilment arrangements.

If your order is split into separate shipments, we will provide tracking details for each parcel. You will not be charged additional shipping fees.

Returns and Our 30-Day Promise

Our 30-day money-back promise begins on the day you receive your item.

Please see our Refund Policy for return instructions, refund eligibility and return shipping costs.

If you have any questions about shipping or your order, contact us through our Contact Us page or email byefuzz.support@gmail.com.

Please include your order number so we can assist you more quickly.

ByeFuzz
205/28 Riddell Parade
Elsternwick VIC 3185
Australia

Nothing in this policy excludes, restricts or modifies your rights under applicable consumer law.