Refund policy

Return and Refund Policy

Our 30-Day Money-Back Promise

Try your ByeFuzz™ Pet Hair Roller at home. If you’re not satisfied with the results, you have 30 days from the date you receive your item to request a return and refund.

You are welcome to use the roller before deciding whether it’s right for you. Normal use during the trial period does not make it ineligible for a return.

Our promise applies to full-price items, sale items and bundle purchases.

How to Request a Return

To start a return, email byefuzz.support@gmail.com with your order number or other proof of purchase.

We will provide return instructions and confirm where to send your package. Please contact us before posting your return so we can identify it and process your refund.

After receiving our return instructions, please send the item back within 14 days.

Our return address is:

ByeFuzz
205/28 Riddell Parade
Elsternwick VIC 3185
Australia

You can contact us with any return questions at byefuzz.support@gmail.com.

Return Condition

Products used normally during the 30-day trial period are eligible for a return. Please empty the hair collection chamber and remove loose pet hair before packing your return.

Original packaging is helpful but is not required. Please package the product securely to protect it during shipping.

Our voluntary satisfaction promise does not cover items lost or damaged through misuse or accidental damage. These conditions do not restrict your rights under applicable consumer law.

Return Shipping Costs

For returns because you are not satisfied or have changed your mind, you are responsible for return postage. We recommend using a tracked shipping service and keeping your postage receipt.

We do not charge a restocking fee.

For faulty, damaged or incorrect items, please contact us before arranging return shipping. Where a return is required, we will arrange or cover reasonable return shipping costs.

Sale Items and Bundle Returns

Sale items and bundles are covered by the same 30-day money-back promise.

For a full bundle refund, please return all rollers included in the bundle. If you return only part of a bundle, your refund will be calculated proportionally using the discounted bundle price you paid.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival and contact us as soon as possible if your item is faulty, damaged or incorrect.

Email byefuzz.support@gmail.com with your order number and a description of the issue. Photos of the item and packaging can help us assess the problem.

We will provide a refund, replacement or other appropriate remedy in accordance with applicable consumer law.

Your rights relating to faulty products are not limited to our 30-day money-back promise.

Exchanges

If you would prefer a different pack size, contact us to arrange a return, then place a new order for the pack you want.

If your item is faulty, damaged or incorrect, contact us first so we can arrange an appropriate solution.

Refund Processing

For returns under our 30-day money-back promise, we will notify you once we have received and checked your return.

If your return meets this policy, we will refund the amount paid for the returned product to your original payment method within 10 business days.

Any separately paid original shipping charge is not refundable for satisfaction or change-of-mind returns, except where required by law. If your order qualified for free shipping, we will not deduct an outbound shipping charge from your refund.

Your bank or payment provider may take additional time to process and display the refund.

If more than 15 business days have passed since we confirmed your refund, contact us at byefuzz.support@gmail.com.

Where applicable law requires a different refund timeframe or remedy, those requirements take precedence.

European Union 14-Day Cooling-Off Period

Where EU consumer withdrawal rights apply, you may cancel your online purchase within 14 days of receiving your goods without giving a reason.

Notify us at byefuzz.support@gmail.com within that period, then return the goods within 14 days of notifying us.

You may inspect the goods as you would in a shop. Original packaging is not required. Any deduction for diminished value will only be made where permitted by law. Our separate 30-day money-back promise also allows normal trial use of the roller.

You are responsible for return postage for a change-of-mind cancellation.

We will refund your payment, including any standard outbound delivery charge, within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever is earlier.

Any additional amount paid for delivery above our standard delivery option is not refundable unless required by law.

Your Consumer Rights

Our 30-day money-back promise is additional to your rights under applicable consumer law.

Nothing in this policy excludes, restricts or modifies any rights or remedies under the Australian Consumer Law or other applicable laws. These rights may apply beyond 30 days, and original packaging is not required to claim a remedy for a faulty product.

ByeFuzz
Email: byefuzz.support@gmail.com
205/28 Riddell Parade
Elsternwick VIC 3185
Australia